GLC Job Board:
Clever - Customer Solutions Specialists (Bay Area, CA) [posted 1/6/2017]
Clever connects schools and districts to their online learning applications, and the Customer Solutions Team makes sure that’s an awesome experience at every step. We handle a full range of school/district and application needs from inbound inquiries to implementation and ongoing customer and technical support. In this role, you will develop a deep understanding of Clever's product as well as the needs and challenges of Clever's users. You'll be working directly with customers, responding to a high volume of phone calls and emails to resolve technical problems, tackle implementation challenges and answer questions - all while ensuring customers are having a great experience with Clever!
We deliver fast, friendly, and extremely personalized support, so you’ll need to excel at working in a fast-paced, customer service environment with a great deal of autonomy. You’ll need to pick up new technology easily and be comfortable teaching others to understand, navigate, and use it too.
Things We’re Looking For:
Passion for helping others: you're a great listener, you work to deeply understand other people's perspectives and actively think about how you can help them achieve their goals
Positive attitude: naturally enthusiastic, you stay optimistic even when the going gets tough
Excellent communication skills: you can translate complex information so it's accessible to anyone
Capacity to get technical: you pick up new technology quickly and love learning how things work
Early Birds! We work with schools and that means early mornings -- you are excited and invigorated to get up and get going
Education Interest: You deeply believe in Clever's mission -- making it easy to bring great software to the classroom
A desire to work in a diverse, highly collaborative team environment
Should you have an interest in this posting, please contact Nataltie Mercuri: firstname.lastname@example.org
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